Privacy Policy

Effective Date: January 1, 2023


Your privacy and rights under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA) are important to us. This Privacy Policy is intended for California residents and applies to all website and mobile app users to disclose how we collect, manage, store, and use your Personal Information as defined under CIV 1798.140(v) of the CCPA.


This Privacy Policy is between you and Sunrise Electric Bicycles, LLC:


We collect various types of Personal Information, including but not limited to:

  • Identifiers: Name, address, phone number, email, social security number, driver's license number, passport number, and other similar identifiers.
  • Commercial Information: Records of products or services purchased or considered.
  • Inferences: Preferences, characteristics, psychological trends, behavior, attitudes, abilities, and aptitudes.
  • Internet Activity: Browsing history, search history, and information on interaction with websites or advertisements.
  • Geolocation Data: Physical location or movements, such as city, state, country, and ZIP code.


We collect information from your use of our website and mobile app, including your IP address, device ID, browser type, operating system, internet service provider, pages visited, and other related log information. For mobile devices, we may collect GPS signal information or information about nearby Wi-Fi access points and cell towers.


Our website and mobile app use cookies and other tracking technologies to enhance your experience. You can adjust your browser settings to decline or delete cookies, but this may affect the functionality of our services.


Our website and mobile app do not display advertisements, including affiliate ads or products and services offered by third parties.


We use your Personal Information for various purposes, including providing services, obtaining feedback, conducting research, protecting against fraud, and complying with legal requirements. We do not sell your Personal Information.


We may disclose your Personal Information to third parties for business purposes, including service providers, affiliated businesses, advertising partners, and legal authorities.


This Section describes your rights and choices regarding how we collect, share, use, and protect your Personal Information, how to exercise those rights, and limits and exceptions to your rights and choices.

a.) Exceptions. The rights and choices in this Section do not apply to you if the information being collected is:

  • Aggregate consumer information;
  • Deidentified Personal Information; and
  • Publicly available information.

b.) Access to Information. If the above exceptions do not apply, and you have not made this request more than twice in a 12-month period, you have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months from the date we receive your request. Once we receive and confirm your request on your behalf, we will disclose it to you or your representative:

  • The categories of Personal Information we collect;
  • The categories of sources for the Personal Information we collect;
  • Our business or commercial purpose for collecting or selling such Personal Information;
  • The categories of third parties to whom we sold or disclosed the category of Personal Information for a business or commercial purpose; business or commercial purpose for which we sold or disclosed the category of Personal Information; and
  • The specific pieces of Personal Information we collected about you in a form that you can take with you (also called a “Data Portability Request’).

c.) Deletion (Erasure) Request Rights. You have the right to request that we delete any of your Personal Information that we collect from you and retain, subject to certain exceptions. Once we receive and verify your request, we will delete and direct our service providers to delete your Personal Information from our records unless an exception applies. We may deny your deletion request if retaining the Personal Information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those for such activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, or exercise another right provided by law;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when the businesses’ deletion of the Personal Information is likely to render impossible or seriously impair the achievement of such research if you previously provided informed consent.
  • Enable solely internal and lawful uses of such Personal Information that are compatible with the context in which you provided it.

d.) Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, deletion rights, or any other rights mentioned herein, a consumer or a consumer’s authorized agent may submit a verifiable request to us by using the contact details mentioned herein.

e.) Requests. You may only make a verifiable consumer request for access or data portability in relation to this Section. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information is related to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided via a verifiable consumer request to verify the requestor’s identity or authority to make the request.

f.) Authorized Agent. An authorized agent is any person or legal entity registered with the Secretary of State or similar office that you have authorized to act on your behalf. If a request is made by an authorized agent acting on your behalf, we may require the following:

  • Submission of evidence by you with your permission for the authorized agent to submit a verifiable request on your behalf:
  • For you to directly acknowledge, via electronic communication, that the authorized agent is allowed to act on your behalf;
  • Require the authorized agent to verify their identity; or

For a power of attorney document to be submitted that is signed in accordance with state law. reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf and cannot verify their own identity to us

g.) Response Timing and Format. As required under privacy laws, we agree to respond to any verifiable consumer request within 45 days of its receipt. If we require more time, with a maximum of 90 days, we will inform you, in writing, of the reason. Such notification will be by e-mail unless there is another preferred communication method provided.

If applicable, the response we provide will also explain the reasons we cannot comply with a request.

For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the Personal Information from one entity to another entity without hindrance.

No fee will be charged to process or respond to your verifiable consumer request.

h.) Right of Non-Discrimination. We do not discriminate against you for exercising any of your rights in this Privacy Policy and under applicable laws. Unless permitted by law, we will not:

  • Deny you goods or services;
  • Charge you different prices or rates for goods, services, and offerings, including through granting discounts or other benefits, imposing penalties; or
  • Provide you with a different level of quality of goods or services.


We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we agree to notify you by e-mail or other preferred communication methods.


Our website and mobile app may contain links to third-party sources. We are not responsible for the handling of your Personal Information by these third parties.


We use reasonable safeguards to protect your Personal Information. However, transmission of information over the internet is not completely secure, so we cannot guarantee the security of your data.

If you have any questions or comments about this Privacy Policy, please contact us at